# Agent version mismatch, client=3.1.2, agent=4.0.7 (CODE: 10001) **URL:** \ **Category:** Troubleshooting\ **Created:** [July 19, 2024, 11:00am UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133 "2024-07-19T11:00:23Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![fkremote](https://avatars.discourse-cdn.com/v4/letter/f/f4b2a3/32.png) [@fkremote](https://forum.remote.it/u/fkremote)\ **Post date:** [July 19, 2024, 11:00am UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133/1 "2024-07-19T11:00:23Z")
Hi, I had to restore my device and after as it seems successful start of the agent: ```auto pi@raspberrypi:~ $ R3_REGISTRATION_CODE="xxxxx" sh -c "$(curl -L https://downloads.remote.it/cli/install_cli.sh)" % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 10317 100 10317 0 0 26867 0 --:--:-- --:--:-- --:--:-- 26937 licensekey: xxxxx Creating registration file * Distribution: raspbian * OS: Raspbian * Installing the remoteit CLI package for arm-v6 * CLI Installion: command: curl -L https://downloads.remote.it/cli/latest/remoteit.arm-v6-linux --output /tmp/remoteit % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 100 2939k 100 2939k 0 0 2351k 0 0:00:01 0:00:01 --:--:-- 0 ✓ status : OK, execute: remoteit agent stop ✓ status : OK, agent stopped ✓ status : OK, execute: remoteit tools install ✓ status : OK, tools installed to: '/usr/bin/connectd', '/usr/bin/muxer', '/usr/bin/demuxer', '/usr/bin/schannel' ✓ status : OK, execute: remoteit agent install ✓ status : OK, agent installed and started ``` I am receiving the below error msg on my raspberry pi zero: ```auto pi@raspberrypi:~ $ sudo remoteit status × Agent version mismatch, client=3.1.2, agent=4.0.7 (CODE: 10001) ``` What could be the issue? ---
**Author:** ![mycal](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mycal](https://forum.remote.it/u/mycal)\ **Post date:** [July 19, 2024, 4:45pm UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133/2 "2024-07-19T16:45:31Z")
looks like there are multiple versions of software there. Can you : which remoteit and ps auwx | grep remoteit I think that your service is starting with the newer software and your path has preference to the older software. I think those commands should sort out if that is the case. -Mike ---
**Author:** ![fkremote](https://avatars.discourse-cdn.com/v4/letter/f/f4b2a3/32.png) [@fkremote](https://forum.remote.it/u/fkremote)\ **Post date:** [July 19, 2024, 8:54pm UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133/3 "2024-07-19T20:54:36Z")
Indeed, as I can see from the printout: ```auto pi@raspberrypi:~ $ ps auwx | grep remoteit root 20261 0.0 2.7 542192 12284 ? Ssl 13:57 0:28 /usr/bin/remoteit run --config /etc/remoteit/config.json pi 30814 0.0 0.4 7432 2056 pts/1 S+ 23:47 0:00 grep --color=auto remoteit pi@raspberrypi:~ $ which remoteit /usr/local/bin/remoteit pi@raspberrypi:~ $ sudo remoteit version 3.1.2 pi@raspberrypi:~ $ sudo /usr/bin/remoteit version 4.0.7 ``` So, I removed everything and run again the curl command and now I am getting: ```auto pi@raspberrypi:~ $ sudo remoteit status ✓ status : OK, execute: remoteit status owner: fotis.karelas@gmail.com, deviceRegistered: false, services: 0, connections: 0 ``` ---
**Author:** ![mycal](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mycal](https://forum.remote.it/u/mycal)\ **Post date:** [July 19, 2024, 9:44pm UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133/4 "2024-07-19T21:44:03Z")
ok so there is no registration. Check /etc/remoteit/config.json should exist, if not something went wrong do not post the contents of that file here. ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 24, 2024, 6:11pm UTC](https://forum.remote.it/t/agent-version-mismatch-client-3-1-2-agent-4-0-7-code-10001/1133/5 "2024-07-24T18:11:03Z")
It seems that you possibly installed both the remote.it device package and the CLI when you restored. Do you really need the CLI or just the device package? The difference being that the CLI will allow your raspberry pi to make connections from that device to another device. If you only need to support inbound connections, then you just need the device package. Once you determine that, then you can uninstall the extra package and install the correct one. **If you just need to support inbound connections only, we need to uninstall the CLI by doing the following** ```auto # Remove remoteit directory rm -rf /etc/remoteit # Remove New CLI if exists sudo remoteit uninstall --yes # # Manually remove remoteit binary, sometimes the uninstaller fails to remove it sudo rm /usr/bin/remoteit # Remove Old CLI and device package if exists sudo apt-get remove -y --purge remoteit ``` Then we will need to install the device package and re-register the device by restoring it. Run the following command, replacing xxxx with the restore code for the device. ```auto R3_REGISTRATION_CODE="xxxx" sh -c "$(curl -L https://downloads.remote.it/remoteit/install_agent.sh)" ``` * * * **If you truly need the CLI, then uninstall the device package by running:** ```auto sudo apt purge remoteit ``` Then we will need to install the CLI and re-register the device by restoring it, run the following command, replacing xxxx with the restore code for the device. ```auto R3_REGISTRATION_CODE="xxxx" sh -c "$(curl -L https://downloads.remote.it/cli/install_cli.sh)" ```