# All Settings are correct, but the connection times out

**URL:** <https://forum.remote.it/t/all-settings-are-correct-but-the-connection-times-out/1250>\
**Category:** Starlink, Cellular, CGNAT\
**Created:** [January 2, 2025, 12:29am UTC](https://forum.remote.it/t/all-settings-are-correct-but-the-connection-times-out/1250 "2025-01-02T00:29:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Negoiului](https://avatars.discourse-cdn.com/v4/letter/n/f0a364/32.png) [@Negoiului](https://forum.remote.it/u/Negoiului)\
**Post date:** [January 2, 2025, 12:29am UTC](https://forum.remote.it/t/all-settings-are-correct-but-the-connection-times-out/1250/1 "2025-01-02T00:29:15Z")

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I installed Remote.it about a year ago and I had it working. I didn’t use it for a while but when I tried it again later, it is not longer connecting to the Synology NAS.

I followed the instructions and I checked again and again, some 25 times, on my Windows 10 PC and on the Synology NAS. Everything is seems OK.

I deleted everything and reinstalled. I set up the connection as HTTPS. Remote.it shows it is connected to the NAS, but when I click on launch it, it goes to the browser and it times out: “An error occurred”.

My provider is Starlink.

What error?

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**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [January 6, 2025, 9:01pm UTC](https://forum.remote.it/t/all-settings-are-correct-but-the-connection-times-out/1250/2 "2025-01-06T21:01:45Z")

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It is hard to say the error. I would suggest trying to debug it in a similar fashion as described in this post:

> [@I get a connection error "remote.it connected, but there is no service running on the remote machine.”](https://forum.remote.it/t/i-get-a-connection-error-remote-it-connected-but-there-is-no-service-running-on-the-remote-machine/915):
>
> I started a connection and I am getting an error: " remote.it connected, but there is no service running on the remote machine.” What is happening and how do I fix it? In Remote.It, “online” means that the Remote.It package is running and is contacting the Remote.It presence servers, but is not a confirmation of the service running or listening on the configured port. According to the error message, the daemon was able to establish a connection, but the service on the device either isn’t runn…

You can check that you can get to the Synology NAS while on the LAN. If you installed remote.it on your Synology NAS and you got an update there might be an issue with the Remote.It install. If you used another computer as a Jumpbox then check that the LAN address for your Synology NAS has not changed.