# Cannot Register New Devices (Bulk Registration/OEM) **URL:** \ **Category:** Troubleshooting\ **Created:** [July 30, 2024, 5:07pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148 "2024-07-30T17:07:44Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jordandarabos](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@jordandarabos](https://forum.remote.it/u/jordandarabos)\ **Post date:** [July 30, 2024, 5:07pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/1 "2024-07-30T17:07:44Z")
Hello, We have a manufacturing service that runs to register new devices as they go through QC testing. This has been working fine for a few years now but all of a sudden today it is not creating the config.json file. I tracked it down to the function where it updates that file after sending it to the [https://install.remote.it/v1/refresh](https://install.remote.it/v1/refresh) url. After printing out the response to the curl on this function I found that it’s getting HTTP Error 429: Too Many Requests. This led me to log into my account and manage the “product” but when I try to do that it won’t let me login to the legacy site. I get the prompt below. Is this a bigger issue or just me? ![image](https://canada1.discourse-cdn.com/flex030/uploads/remote/original/1X/b3afd07bedb21ca47fe955b1220f567c3a31b9dd.png) ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 30, 2024, 5:30pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/2 "2024-07-30T17:30:13Z")
Sorry for the issue. We are currently experiencing an issue in our production environment and are troubleshooting it. ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 30, 2024, 6:51pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/3 "2024-07-30T18:51:40Z")
This issue is now resolved. ---
**Author:** ![jordandarabos](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@jordandarabos](https://forum.remote.it/u/jordandarabos)\ **Post date:** [July 30, 2024, 7:31pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/4 "2024-07-30T19:31:02Z")
@bstrech It appears to be working now. Thank you! ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 31, 2024, 4:50pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/5 "2024-07-31T16:50:24Z")
Closing this topic for comment since it is resolved. ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 31, 2024, 4:50pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/6 "2024-07-31T16:50:28Z")
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**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [July 31, 2024, 4:50pm UTC](https://forum.remote.it/t/cannot-register-new-devices-bulk-registration-oem/1148/7 "2024-07-31T16:50:57Z")