# Device is always shown offline

**URL:** <https://forum.remote.it/t/device-is-always-shown-offline/867>\
**Category:** Troubleshooting\
**Created:** [July 5, 2023, 7:27pm UTC](https://forum.remote.it/t/device-is-always-shown-offline/867 "2023-07-05T19:27:39Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![CaseyKno](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@CaseyKno](https://forum.remote.it/u/CaseyKno)\
**Post date:** [July 5, 2023, 7:27pm UTC](https://forum.remote.it/t/device-is-always-shown-offline/867/1 "2023-07-05T19:27:39Z")

</div>

Device is always shown offline. My coworker confirms device is online on his end but shown offline on remote end. Desktop Version 3.20.1

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/remote/original/1X/ac51c2a45c4cb1bb2435ed6036b29f3a7d2e2bdb.png)

---

<div class="post-metadata">

**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [July 6, 2023, 4:43pm UTC](https://forum.remote.it/t/device-is-always-shown-offline/867/2 "2023-07-06T16:43:29Z")

</div>

Please run the following commands as an administrator and see if this solves your issue. If not, please provide the output.

```auto
remoteit tools install
remoteit agent restart
remoteit status

```