# getting 403 connecion not available
**URL:** https://forum.remote.it/t/getting-403-connecion-not-available/572
**Category:** Uncategorized
**Created:** [May 5, 2022, 10:12pm UTC](https://forum.remote.it/t/getting-403-connecion-not-available/572 "2022-05-05T22:12:19Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@serok](https://forum.remote.it/u/serok)
#### Post date: [May 5, 2022, 10:12pm UTC](https://forum.remote.it/t/getting-403-connecion-not-available/572/1 "2022-05-05T22:12:19Z")
Hi, I have been using your application for a while on a device far away from where I am now. Since yesterday I am unable to access the my connection (web protocol) the ssh connection I have on the same device is just working fine.
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### Author:  [@gary](https://forum.remote.it/u/gary)
#### Post date: [May 5, 2022, 10:13pm UTC](https://forum.remote.it/t/getting-403-connecion-not-available/572/2 "2022-05-05T22:13:13Z")
A 403 indicates that the web server is not actually running.
What do you get from:
sudo netstat -lpn | grep tcp
?
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### Author:  [@serok](https://forum.remote.it/u/serok)
#### Post date: [May 6, 2022, 6:11am UTC](https://forum.remote.it/t/getting-403-connecion-not-available/572/3 "2022-05-06T06:11:35Z")
Thank you for your reply.
Yes I saw that A 403 is indicating that the web server was not running. I xchecked that both with netstat and by running curl localhost:5172 and was sure the web server was running and I received daily emails from it. That is why I added this post. However removing the web server instance from remote.it application and re-adding it yesterday evening solved my problem.
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### Author:  [@gary](https://forum.remote.it/u/gary)
#### Post date: [May 6, 2022, 3:28pm UTC](https://forum.remote.it/t/getting-403-connecion-not-available/572/4 "2022-05-06T15:28:59Z")
That’s strange, but I’m glad you got it working.