# How long should it take for remote device to register/connect? **URL:** \ **Category:** Uncategorized\ **Created:** [October 6, 2021, 4:40pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447 "2021-10-06T16:40:06Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![onedumbtrucker](https://avatars.discourse-cdn.com/v4/letter/o/f19dbf/32.png) [@onedumbtrucker](https://forum.remote.it/u/onedumbtrucker)\ **Post date:** [October 6, 2021, 4:40pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/1 "2021-10-06T16:40:06Z")
Hi Guys, Love this tool. But I have a question about how the device registers/connects to the service. I set up a RPi locally and was able to register and connect to it. Super Easy! I sent it to my partners 1000km away for installation. They plugged it in at their office to test. I thought it wasn’t working, we waited for a long time and the device never showed online in my desktop client. Then a few hours later I walk by and the desktop client shows it is online and I was able to connect to it fine. Now they have installed it in the field. It is behind a cellular connection in the field and I have been waiting for about an hour and the desktop client still does not show it online. Is there something I am missing here? Did I not configure the device/service correctly? Thanks Everyone! ---
**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\ **Post date:** [October 6, 2021, 8:04pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/2 "2021-10-06T20:04:49Z")
If it worked initially then it was set up properly most likely. Please send an e-mail to support@remote.it and I will send you information about firewall setup required to allow remote.it to work properly. Thanks, Gary ---
**Author:** ![mycal](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mycal](https://forum.remote.it/u/mycal)\ **Post date:** [October 6, 2021, 9:40pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/3 "2021-10-06T21:40:05Z")
what package did you install on your RPi? ---
**Author:** ![onedumbtrucker](https://avatars.discourse-cdn.com/v4/letter/o/f19dbf/32.png) [@onedumbtrucker](https://forum.remote.it/u/onedumbtrucker)\ **Post date:** [October 7, 2021, 3:15pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/4 "2021-10-07T15:15:31Z")
To be honest I am not sure. I just ran the apt install remoteit. ---
**Author:** ![onedumbtrucker](https://avatars.discourse-cdn.com/v4/letter/o/f19dbf/32.png) [@onedumbtrucker](https://forum.remote.it/u/onedumbtrucker)\ **Post date:** [October 7, 2021, 3:16pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/5 "2021-10-07T15:16:32Z")
It seems to be working now. Is there a document anywhere that describe the connection methodoligy? ---
**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\ **Post date:** [October 7, 2021, 10:07pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/6 "2021-10-07T22:07:42Z")
Send an e-mail to support@remote.it asking for firewall settings and we’ll send them to you. ---
**Author:** ![onedumbtrucker](https://avatars.discourse-cdn.com/v4/letter/o/f19dbf/32.png) [@onedumbtrucker](https://forum.remote.it/u/onedumbtrucker)\ **Post date:** [October 8, 2021, 1:25pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/7 "2021-10-08T13:25:48Z")
Thanks Gary, I will do that. I am thinking now the issues might have been network issues. As rebooting the router in the field the device came online in under 2 minutes. ---
**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\ **Post date:** [October 19, 2021, 6:51pm UTC](https://forum.remote.it/t/how-long-should-it-take-for-remote-device-to-register-connect/447/8 "2021-10-19T18:51:00Z")
Okay, thanks for the update.