# Incidet summary of 7/8/2026 outage

**URL:** <https://forum.remote.it/t/incidet-summary-of-7-8-2026-outage/1481>\
**Category:** Uncategorized\
**Created:** [July 8, 2026, 11:00pm UTC](https://forum.remote.it/t/incidet-summary-of-7-8-2026-outage/1481 "2026-07-08T23:00:32Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![stuartj](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@stuartj](https://forum.remote.it/u/stuartj)\
**Post date:** [July 8, 2026, 11:00pm UTC](https://forum.remote.it/t/incidet-summary-of-7-8-2026-outage/1481/1 "2026-07-08T23:00:32Z")

</div>

**Incident Summary**  
**Issue:** Temporary service disruption  
Following the deployment of a software update, an unexpected database performance issue caused elevated load, resulting in a temporary service outage.  
The deployment was immediately rolled back; however, previously initiated API requests continued to place load on the database. As part of the recovery process, GraphQL access was temporarily disabled while long-running database queries were cleared. Once the database returned to normal operation, GraphQL access was restored.  
**Timeline**

- **2:08 PM:** Software update deployed.
- **Immediately after:** Elevated database load resulted in service disruption.
- **Recovery actions:** Deployment rolled back, GraphQL access temporarily disabled, long-running queries cleared.
- **3:04 PM:** Services fully restored.

We have identified the cause of the issue and are reviewing additional safeguards to prevent similar events during future deployments.

Stuart