# Password prompt in ssh: Permission denied, please try again

**URL:** <https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245>\
**Category:** Troubleshooting\
**Created:** [December 22, 2024, 7:47pm UTC](https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245 "2024-12-22T19:47:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MrVocabulary](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@MrVocabulary](https://forum.remote.it/u/MrVocabulary)\
**Post date:** [December 22, 2024, 7:47pm UTC](https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245/1 "2024-12-22T19:47:16Z")

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Hi, I am trying to connect to active ssh using the following command (as generated in your app, but anonymized):  
`ssh -l user.name@mail.com proxy123.r3proxy.com -p 12345`

It then asks me for my private key from target machine, which I provide. After that, it asks me for remote.it password (as I understand):  
`user.name@mail.com@proxy123.r3proxy.com's password:`  
I then type my password to your service, which I am 100% sure is correct, but each time I get:  
`Permission denied, please try again.`

Am I doing something wrong?

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**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [December 23, 2024, 6:45pm UTC](https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245/2 "2024-12-23T18:45:02Z")

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The username on your device is usually not an email address and would have been generated when you set up the device.  
Raspberry Pi usually is pi. It is usually not an email.  
This is the username when you ssh on the LAN. It doesn’t have anything to do with your remote.it account.

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<div class="post-metadata">

**Author:** ![MrVocabulary](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@MrVocabulary](https://forum.remote.it/u/MrVocabulary)\
**Post date:** [December 23, 2024, 8:41pm UTC](https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245/3 "2024-12-23T20:41:30Z")

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Ah, so it is a bit confusing in your app — that already knew my machine’s username as it logged onto it — to suggest a command with registration email rather than the user. Thanks in any case.

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<div class="post-metadata">

**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [December 23, 2024, 11:01pm UTC](https://forum.remote.it/t/password-prompt-in-ssh-permission-denied-please-try-again/1245/4 "2024-12-23T23:01:14Z")

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It doesn’t know the machine’s username. This is for the connection credentials and each application you use with remote.it is stored locally and not stored in the cloud.