# Please wait while we stop remote.it system service for installation **URL:** \ **Category:** Troubleshooting\ **Created:** [December 12, 2021, 5:59pm UTC](https://forum.remote.it/t/please-wait-while-we-stop-remote-it-system-service-for-installation/466 "2021-12-12T17:59:05Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![PatzR1ot](https://avatars.discourse-cdn.com/v4/letter/p/b2d939/32.png) [@PatzR1ot](https://forum.remote.it/u/PatzR1ot)\ **Post date:** [December 12, 2021, 5:59pm UTC](https://forum.remote.it/t/please-wait-while-we-stop-remote-it-system-service-for-installation/466/1 "2021-12-12T17:59:05Z")
On windows 11, after completed uninstall of remoteit-desktop and then rebooted my PC i am trying to install it again but when i execute the installer I always get this message: “please wait while we stop remote.it system service for installation”. So this let me think the uninstall was not done completely. Anybody know why I still get this message after uninstallation? thanks ---
**Author:** ![mycal](https://avatars.discourse-cdn.com/v4/letter/m/ebca7d/32.png) [@mycal](https://forum.remote.it/u/mycal)\ **Post date:** [December 22, 2021, 9:30pm UTC](https://forum.remote.it/t/please-wait-while-we-stop-remote-it-system-service-for-installation/466/2 "2021-12-22T21:30:01Z")
Yea thats interesting what happens if you type remoteit agent status -or- remoteit agent stop at the command prompt ---
**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\ **Post date:** [December 22, 2021, 9:34pm UTC](https://forum.remote.it/t/please-wait-while-we-stop-remote-it-system-service-for-installation/466/3 "2021-12-22T21:34:48Z")
I think this might be a bug in the installer, as I see that every time even on a fresh install. It wouldn’t hurt to check the Windows Services panel and see if it.remote.cli is listed at this time. If it is, what is its status?