# Remote.It fails to install and update

**URL:** <https://forum.remote.it/t/remote-it-fails-to-install-and-update/695>\
**Category:** Troubleshooting\
**Created:** [February 17, 2023, 3:06pm UTC](https://forum.remote.it/t/remote-it-fails-to-install-and-update/695 "2023-02-17T15:06:10Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![alieea](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@alieea](https://forum.remote.it/u/alieea)\
**Post date:** [February 17, 2023, 3:06pm UTC](https://forum.remote.it/t/remote-it-fails-to-install-and-update/695/1 "2023-02-17T15:06:11Z")

</div>

Hi, I’ve been having trouble with remote.it after the latest update rolled out. I tried to update it, but my Norton blocked it, saying remoteit.exe contained Heur.Adv.ML.B. I thought that Norton was the problem, so I tried to disable it but when I tried to install it again it came up with the same error message. Can anyone tell me what the problem is?

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/remote/original/1X/c596369909ab44d4496a4351ee8c46d89af003cc.png)

---

<div class="post-metadata">

**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [February 17, 2023, 7:02pm UTC](https://forum.remote.it/t/remote-it-fails-to-install-and-update/695/2 "2023-02-17T19:02:42Z")

</div>

It looks like you are having trouble with upgrading to 3.15.4.  
Do you sign in with Google sign in or Username and Password?