# Remote it install on raspberry pi, unable to connect via RDP

**URL:** <https://forum.remote.it/t/remote-it-install-on-raspberry-pi-unable-to-connect-via-rdp/958>\
**Category:** Uncategorized\
**Created:** [November 7, 2023, 11:23pm UTC](https://forum.remote.it/t/remote-it-install-on-raspberry-pi-unable-to-connect-via-rdp/958 "2023-11-07T23:23:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Geo](https://avatars.discourse-cdn.com/v4/letter/g/f4b2a3/32.png) [@Geo](https://forum.remote.it/u/Geo)\
**Post date:** [November 7, 2023, 11:23pm UTC](https://forum.remote.it/t/remote-it-install-on-raspberry-pi-unable-to-connect-via-rdp/958/1 "2023-11-07T23:23:15Z")

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quite awhile since I have done this so a bit rusty.

I have set up a Raspberry pi 3 B+ installing the latest Raspbian OS on a 32GB micro SD card. Then copied the command to install Remoteit to a terminal window and ran it. Command was

R3\_REGISTRATION\_CODE=“XXXXXXXXXXXXX” sh -c “$(curl -L [https://downloads.remote.it/remoteit/install\_agent.sh](https://downloads.remote.it/remoteit/install_agent.sh))”

This ran successfully. In previous times when I did this it would provide a CLAIM code and url to use that but now it doesn’t. Using my laptop with the Remoteit app I can see the new device but it only has SSH as a connection so I add RDP with the standard port etc. - checked that with another system that is working and all the connection info appears correct but when I attempt to connect to the pi I get the windows message “This computer can’t connect to the remote computer. Try connection again, if the problem persists …” - it does.

Any ideas - my connections to my older devices are fine.

Thanks

George

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**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\
**Post date:** [November 9, 2023, 7:24pm UTC](https://forum.remote.it/t/remote-it-install-on-raspberry-pi-unable-to-connect-via-rdp/958/2 "2023-11-09T19:24:44Z")

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I believe this message is being popped up by your RDP client because there is an issue with the RDP server handshake and not a Remote.It connection issue. This may be because there is already a session running. You will need to refer to Remote Desktop documentation to troubleshoot.