# Remote.it not downloading

**URL:** <https://forum.remote.it/t/remote-it-not-downloading/201>\
**Category:** Uncategorized\
**Created:** [June 17, 2020, 4:59pm UTC](https://forum.remote.it/t/remote-it-not-downloading/201 "2020-06-17T16:59:59Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![cricroroc](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@cricroroc](https://forum.remote.it/u/cricroroc)\
**Post date:** [June 17, 2020, 4:59pm UTC](https://forum.remote.it/t/remote-it-not-downloading/201/1 "2020-06-17T16:59:59Z")

</div>

So just now I was having problems with the remote.it desktop app, and I decided to uninstall the whole thing and reinstall it from scratch. So far so good, but the thing is when I opened up the installer (with admin perms) after a while the download got stuck to around 40% and wouldn’t move. I have no idea why that is, as it doesn’t seem like there are any leftover remote.it files in my pc from before the uninstall. any clue why?

---

<div class="post-metadata">

**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\
**Post date:** [June 17, 2020, 6:47pm UTC](https://forum.remote.it/t/remote-it-not-downloading/201/2 "2020-06-17T18:47:08Z")

</div>

Hi,

I just tried the download from this page: [https://remote.it/downloads/](https://remote.it/downloads/)  
and it worked OK. All I can suggest is to try again.  
Let me know if you have any other questions.

---

<div class="post-metadata">

**Author:** ![cricroroc](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@cricroroc](https://forum.remote.it/u/cricroroc)\
**Post date:** [June 17, 2020, 7:37pm UTC](https://forum.remote.it/t/remote-it-not-downloading/201/3 "2020-06-17T19:37:38Z")

</div>

The thing is I’ve tried downloading the installer and running it multiple times already, but it didn’t work. I wouldn’t be here otherwise : /

---

<div class="post-metadata">

**Author:** ![gary](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@gary](https://forum.remote.it/u/gary)\
**Post date:** [July 30, 2020, 7:18pm UTC](https://forum.remote.it/t/remote-it-not-downloading/201/4 "2020-07-30T19:18:32Z")

</div>

Sorry, I think I was thrown off by your original message when you said it gets stuck at 40% **downloading**. I’m guessing that what you are looking at at that time is the “Installing” dialog with the little green progress bar. I am unable to reproduce this issue here. However, our team has been working to resolve some issues with the Windows Desktop 2.6.2 installer package.

We expect to have a new release by early next week to resolve this. Sorry about the trouble.

If in fact you really are having trouble downloading the package, I cannot explain that.

The file size when downloaded should be:  
62,221,024 bytes

and the MD5 checksum should be:  
93169aaadac3e67aa5164cc70e524211

See this article for tips about getting the MD5 checksum on Windows.

> **[Windows 10 (and 7) Built-In MD5 Checksum Calculator](https://onthefencedevelopment.com/2017/08/15/windows-10-builtin-md5-checksum-calculator/)**
>
> I recently paved my main development workstation after it started misbehaving (slow start up, some applications not opening consistently etc) and am trying to be careful about what I install on it …