# Unable to start Beta windows application **URL:** \ **Category:** Beta\ **Created:** [January 1, 2020, 3:38pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114 "2020-01-01T15:38:52Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![georges.guinchard](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@georges.guinchard](https://forum.remote.it/u/georges.guinchard)\ **Post date:** [January 1, 2020, 3:38pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/1 "2020-01-01T15:38:52Z")
I have downloaded remoteit-app-2.3.27.exe, installed, without error on Windows 10 pro up to date. A connexion screen opens with a blue button “Install now”. After some seconds, this windows close and it is all … I tryed to uninstall, reboot the PC, then re-install … same. ---
**Author:** ![jamie](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/jamie/32/7_2.png) [@jamie](https://forum.remote.it/u/jamie)\ **Post date:** [January 2, 2020, 5:38pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/2 "2020-01-02T17:38:27Z")
Sorry to hear it didn’t work. Would you be able to email support@remote.it the last ~25 lines of the log file? It might reveal what the issue is. It should be located in your user directory here: `C:\Users\\AppData\Local\remoteit\logs\remoteit.combined.log` Thanks for trying the Desktop app! ---
**Author:** ![georges.guinchard](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@georges.guinchard](https://forum.remote.it/u/georges.guinchard)\ **Post date:** [January 3, 2020, 7:23am UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/3 "2020-01-03T07:23:39Z")
Hello Jamie, ``` The file is not so big, so I join the full file. The error ``` logfile in the same directory is empty. King regards, Georges [remoteit.combined.log](https://forum.remote.it/uploads/short-url/z9mqci2nKD4BUTImldOqayykhEc.log) (27.9 KB) ---
**Author:** ![TideMan](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@TideMan](https://forum.remote.it/u/TideMan)\ **Post date:** [January 3, 2020, 8:47pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/4 "2020-01-03T20:47:19Z")
I recently installed remoteit on this (new) machine running Win 10, but I used remote.it-1.9.4.exe, not remoteit-app-2.3.27.exe. It worked perfectly. ---
**Author:** ![jamie](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/jamie/32/7_2.png) [@jamie](https://forum.remote.it/u/jamie)\ **Post date:** [January 4, 2020, 5:41pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/5 "2020-01-04T17:41:30Z")
Ok Georges, I have made some change and added additional error handling. Would you be able to test another release? I really appreciate your help and feedback. [https://github.com/remoteit/desktop/releases/download/v2.4.1/remoteit-desktop-2.4.1.exe](https://github.com/remoteit/desktop/releases/download/v2.4.1/remoteit-desktop-2.4.1.exe) Please remove the old software before installing this pre release version. Going forward after v2.4.0 the releases will auto-update. Thank you! ---
**Author:** ![georges.guinchard](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@georges.guinchard](https://forum.remote.it/u/georges.guinchard)\ **Post date:** [January 4, 2020, 5:58pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/6 "2020-01-04T17:58:57Z")
Hi Jamie, ``` We progress, I installed on another w10 machine, then login/pwd, ``` then install now and then message: ![jphbmlenemcahkhk.png](https://canada1.discourse-cdn.com/flex030/uploads/remote/original/1X/d2541119842718d44af65faa3080971d117388bb.png) I join also the log file if usefull Best regards, Georges [remoteit.combined.log](https://forum.remote.it/uploads/short-url/ghaqGD1r4KzwaUVCRgpwzIXA09W.log) (4 KB) ---
**Author:** ![jamie](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/jamie/32/7_2.png) [@jamie](https://forum.remote.it/u/jamie)\ **Post date:** [January 4, 2020, 6:26pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/7 "2020-01-04T18:26:02Z")
Thank you Georges this is helpful. We will continue to test and will get back to you soon as we can. ---
**Author:** ![jamie](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/jamie/32/7_2.png) [@jamie](https://forum.remote.it/u/jamie)\ **Post date:** [January 5, 2020, 8:17pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/8 "2020-01-05T20:17:35Z")
Ok, so I have created another build of the application to test. It has the granting of user permissions to our command line utility separated out in the installation. It should catch a failure in the permission setting and just log it instead of stopping installation. If you could test again it would be highly appreciated. Based on the error message you received, we are speculating that the system you are on has had some changes to the basic user setup or is on a domain instead of being a standalone system. Any information you can provide about your system would also be very helpful for us to reproduce the problem. Here is the new build to test: [https://github.com/remoteit/desktop/releases/download/v2.4.2/remoteit-desktop-2.4.2.exe](https://github.com/remoteit/desktop/releases/download/v2.4.2/remoteit-desktop-2.4.2.exe) Thanks again for your help! Best, Jamie. ---
**Author:** ![hiroshi](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/hiroshi/32/29_2.png) [@hiroshi](https://forum.remote.it/u/hiroshi)\ **Post date:** [January 6, 2020, 8:24am UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/9 "2020-01-06T08:24:38Z")
Hi Georges. If you could test again, please note following procedure. * * * 1. Uninstall remote.it using Control Panel 2. Please do the following before re-installing 2-1. Stop remoteit using task manager (if running) 2-2. Manually delete all of the following 4 folders. C:\Program Files\remoteit C:\Program Files\remoteit-desktop C:\ProgramData\remoteit C:\Users\\AppData\Local\remoteit\ * * * Thanks again for your help! Best regards, Hiroshi. ---
**Author:** ![georges.guinchard](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@georges.guinchard](https://forum.remote.it/u/georges.guinchard)\ **Post date:** [January 7, 2020, 10:24am UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/10 "2020-01-07T10:24:10Z")
Hello Jamie, Sorry for delai, I was a little busy, ``` Find enclosed a pdf description of my installation of 2.4.2 and ``` a zip file with content of appdata\local\remite.it Regards, Georges [remoteit.zip](https://forum.remote.it/uploads/short-url/qYjffhSM9Mqzgy5ta9TU0OZ4LuJ.zip) (2.22 KB) [Installation of Remote-it 2.4.2.pdf](https://forum.remote.it/uploads/short-url/q2g43h8K2jNvGcIqpMw2v28QGMk.pdf) (132 KB) ---
**Author:** ![jamie](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/jamie/32/7_2.png) [@jamie](https://forum.remote.it/u/jamie)\ **Post date:** [January 9, 2020, 8:32am UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/11 "2020-01-09T08:32:52Z")
Ok I think we’ve got it fixed! Thank you so much for your help. If you can - please test the v2.4.3 build. It is assigning permissions the correct way for all locales now. [https://github.com/remoteit/desktop/releases/download/v2.4.3/remoteit-desktop-2.4.3.exe](https://github.com/remoteit/desktop/releases/download/v2.4.3/remoteit-desktop-2.4.3.exe) Again, your help and feedback is greatly appreciated! Cheers, Jamie. ---
**Author:** ![georges.guinchard](https://avatars.discourse-cdn.com/v4/letter/g/6de8d8/32.png) [@georges.guinchard](https://forum.remote.it/u/georges.guinchard)\ **Post date:** [January 9, 2020, 10:39am UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/12 "2020-01-09T10:39:08Z")
Hello, Fine, that is now OK. May I place some suggestions : ``` - suppress the warning message by installing that says your are ``` not recognized by microsoft. - save user/password i.e. in firefox acount default browser) ``` - could be also interesting to connect with smb on a share to the ``` distant server, so it could be possible to open file explorer on the PC to access files on the share (like if opn a LAN) Thanks for all Regards Georges ---
**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [February 1, 2023, 9:57pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/13 "2023-02-01T21:57:22Z")
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**Author:** ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)\ **Post date:** [February 1, 2023, 9:57pm UTC](https://forum.remote.it/t/unable-to-start-beta-windows-application/114/14 "2023-02-01T21:57:33Z")