# When I start the app all I get is a blue screen

**URL:** https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982
**Category:** Installation & Set Up
**Created:** [January 3, 2024, 5:13pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982 "2024-01-03T17:13:09Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![bde001](https://avatars.discourse-cdn.com/v4/letter/b/ee59a6/32.png) [@bde001](https://forum.remote.it/u/bde001)
#### Post date: [January 3, 2024, 5:13pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982/1 "2024-01-03T17:13:09Z")

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After installing Remote.IT on my Windows 11 Desktop, the app doesn’t open just a blue screen (not the blue screen of death). I have uninstalled and reinstalled several times, no difference

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### Author: ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)
#### Post date: [January 3, 2024, 5:15pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982/2 "2024-01-03T17:15:40Z")

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Can you post an image of the screen?

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### Author: ![bde001](https://avatars.discourse-cdn.com/v4/letter/b/ee59a6/32.png) [@bde001](https://forum.remote.it/u/bde001)
#### Post date: [January 3, 2024, 5:52pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982/3 "2024-01-03T17:52:30Z")

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![](https://canada1.discourse-cdn.com/flex030/uploads/remote/original/1X/163aba86bfd65d4dc94f21a0e55075a576e95d45.png)

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### Author: ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)
#### Post date: [January 3, 2024, 7:18pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982/4 "2024-01-03T19:18:47Z")

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I sent you a DM and removed your personal information from the post.

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### Author: ![bstrech](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.remote.it/bstrech/32/266_2.png) [@bstrech](https://forum.remote.it/u/bstrech)
#### Post date: [January 12, 2024, 7:58pm UTC](https://forum.remote.it/t/when-i-start-the-app-all-i-get-is-a-blue-screen/982/5 "2024-01-12T19:58:53Z")

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Turned out there was an earlier version and processes running on the machine:

I discovered that when Remote.IT was closed, the processes in the attached file were open, both on my Desktop and Laptop. Simply ending the process with the “Efficiency” label on it, enabled Remote.IT to open on both machines!