Community Forum

Ip range for firewall exclusion

Hi, i’ve a problem using the services via Web portal using SSH.

My hosting provider hide any connections via SSH if the ip is not in whitelist.

can you send me the range ip used in your service? And also the range of used ports.

Hi riccardomel, I will send this to you from our support system, assuming I can figure out your e-mail address from the forum.

For information about firewall requirements for using, please see this video:

For anyone else who wants more detailed info, please send an e-mail to