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Error ID 10038 RemoteAcess never started

When I did the vpn installation and configuration on windows server 2019, the RemoteAccess service could never be booted. The error occurs as in the picture:

this means the message:
"The services monitor went from the HEALTHY state to the UNHEALTHY state on[date and hour] on [server name]. The heuristic IDs of the failures for the service state change are c0000001. "

I need your help please .

Thanks in advance

What version of remote.it software did you install on the Windows Server? None of what you’ve shown has anything to do with remote.it.