I downloaded the latest update of the RemoteIT Desktop application, and upon signing into the app, I get the error:
“Authentication Failure”
After logging in, I briefly see my account dashboard before getting booted back to the login screen. The online RemoteIT app works (via browser) and I am able to login successfully there.
This version 3.31.3 on Windows 11
I too am getting the same issue. I am able to login with the web application, but not on the desktop application - getting “Authentication failure”. Tried to reinstall but issue persists. Version 3.31.3
Kindly fix this.
i am getting the same issue as well it is so annoying hope they fix it asap
We are investigating the issue.
This is not related to the latest desktop. We are currently experiencing an issue with our API and are diagnosing it.
This issue should now be resolved. We had an issue with our API.
Thank you for your patience.
Hello good morning, I have the same problem with 02 production computers. I am trying to log in but I get the error:
× status : FAIL, code 3 - code: 500, message: [0102] The username or password is invalid
Also when I run the command to see the status of remoteit, I get:
deviceRegistered: false
As you can see, we have reinstalled remoteit, we have seen that there is a version jump.
This issue should now be resolved. We had an issue with our API.
Thank you for your patience.
Thank you very much for the support, I see that I have access.
Confirmed on my end. Thanks!
Can confirm it is fixed thank you.
Closing this ticket for comment.
