Config - you must be signed in to perform this operation

[n.venkatesh]

Unable to login
getting error config - you must be signed in to perform this operation

[mycal]

Likely there was a permission issue with the version of remote.it you installed

This is answered here:

Unbuntu 24.04 desktop manager not working

Can you check if you have a /etc/remote.it with a config.json in it? we are thinking this is because the /etc/remoteit/config.json is not there or not writeable for the software/ We have this ticket that post about it: Let me know if that /etc/remoteit/config.json exists Thanks -mike

-M

[n.venkatesh]

Yes, /etc/remoteit/config.json exists & writable
Still same issue

I am tried sudo remoteit signin
getting error
× status : FAIL, code 3 - code: 507, message: Auth - Can’t read password signin reply
I am using Mac Apple Silicon

[bstrech]

Did you restore this mac from time machine?

[n.venkatesh]

No, I am using remote.it in Mac from 6 months, suddenly started giving error

[bstrech]

You should try to sign out on the desktop application by clicking your avatar, then Sign out.
Then use the sign in form to sign back in to the application.
From your support ticket and logs submitted, it looks like your mac did not have a route to the internet for a period of time and your sign in expired.

[n.venkatesh]

Hello,

This issue solve today after updating remote.it
I can connect remotest ssh without any issue, problem solve
Thanks