I have installed remoteit on a debian based device ( owasys platform). It works fine and I can connect to it remotely with SSH but when I reboot the platform the device goes offline on the remoteit app/website and I cannot access it anymore. What can I do to fix this, please?
Hi,
Have you checked if it is your device is connected to internet after reboot?
Hi,
Yes it is connected
Hi @El3oss,
After reboot if it is not connecting are manually starting it again?
Also is it possible to share logs after boot, maybe journactl -e will work.
Can you explain what and how you installed?
What type of internet connection does this device have?
Are there any outbound firewall rules at the location?
Can you check your running processes to check if remoteit or connectd is running?
1 Like
When I run journalctl -e it I get
Aug 01 10:13:39 A10F63 systemd[1]: remoteit@null.service: Succeeded.
Aug 01 10:13:39 A10F63 systemd[1]: Stopped Remote tcp connection service null.
Aug 01 10:13:39 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:13:39 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:13:39 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:13:39 A10F63 systemd[1]: remoteit-refresh.service: Main process exited, code=exited, status=1/FAILURE
Aug 01 10:13:39 A10F63 systemd[1]: remoteit-refresh.service: Failed with result 'exit-code'.
Aug 01 10:13:39 A10F63 systemd[1]: remoteit-refresh.service: Service RestartSec=100ms expired, scheduling restart.
Aug 01 10:13:39 A10F63 systemd[1]: remoteit-refresh.service: Scheduled restart job, restart counter is at 154.
Aug 01 10:13:39 A10F63 systemd[1]: Stopped Remoteit configuration refresh service.
Aug 01 10:13:39 A10F63 systemd[1]: Started Remoteit configuration refresh service.
Aug 01 10:13:43 A10F63 remoteit[21823]: Updating remote.it configuration.
Aug 01 10:13:43 A10F63 refresh.sh[21813]: curl: (60) SSL certificate problem: unable to get local issuer certificate
Aug 01 10:13:43 A10F63 refresh.sh[21813]: More details here: https://curl.haxx.se/docs/sslcerts.html
Aug 01 10:13:43 A10F63 refresh.sh[21813]: curl failed to verify the legitimacy of the server and therefore could not
Aug 01 10:13:43 A10F63 refresh.sh[21813]: establish a secure connection to it. To learn more about this situation and
Aug 01 10:13:43 A10F63 refresh.sh[21813]: how to fix it, please visit the web page mentioned above.
Aug 01 10:13:43 A10F63 remoteit[21846]: Fail to update remote.it configuration with curl command failure.
Aug 01 10:13:43 A10F63 refresh.sh[21813]: Start Services
Aug 01 10:13:44 A10F63 systemd[1]: Reloading.
Aug 01 10:13:45 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 10:13:46 A10F63 systemd[1]: Reloading Remote tcp command service.
Aug 01 10:13:46 A10F63 systemd[1]: Reloaded Remote tcp command service.
Aug 01 10:13:47 A10F63 systemd[1]: Reloading.
Aug 01 10:13:48 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 10:13:48 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:13:50 A10F63 systemd[1]: Starting Remote tcp connection service null...
Aug 01 10:13:56 A10F63 remoteit.sh[21902]: Removed /etc/systemd/system/multi-user.target.wants/remoteit@null.service.
Aug 01 10:13:56 A10F63 systemd[1]: Reloading.
Aug 01 10:13:58 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 10:13:59 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:14:00 A10F63 systemd[1]: remoteit@null.service: Control process exited, code=killed, status=15/TERM
Aug 01 10:14:00 A10F63 systemd[1]: remoteit@null.service: Succeeded.
Aug 01 10:14:00 A10F63 systemd[1]: Stopped Remote tcp connection service null.
Aug 01 10:14:00 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:14:00 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:14:00 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 10:14:00 A10F63 systemd[1]: remoteit-refresh.service: Main process exited, code=exited, status=1/FAILURE
Aug 01 10:14:00 A10F63 systemd[1]: remoteit-refresh.service: Failed with result 'exit-code'.
Aug 01 10:14:00 A10F63 systemd[1]: remoteit-refresh.service: Service RestartSec=100ms expired, scheduling restart.
Aug 01 10:14:00 A10F63 systemd[1]: remoteit-refresh.service: Scheduled restart job, restart counter is at 155.
Aug 01 10:14:00 A10F63 systemd[1]: Stopped Remoteit configuration refresh service.
Aug 01 10:14:00 A10F63 systemd[1]: Started Remoteit configuration refresh service.
Aug 01 10:14:04 A10F63 remoteit[21957]: Updating remote.it configuration.
Aug 01 10:14:04 A10F63 refresh.sh[21947]: curl: (60) SSL certificate problem: unable to get local issuer certificate
Aug 01 10:14:04 A10F63 refresh.sh[21947]: More details here: https://curl.haxx.se/docs/sslcerts.html
Aug 01 10:14:04 A10F63 refresh.sh[21947]: curl failed to verify the legitimacy of the server and therefore could not
Aug 01 10:14:04 A10F63 refresh.sh[21947]: establish a secure connection to it. To learn more about this situation and
Aug 01 10:14:04 A10F63 refresh.sh[21947]: how to fix it, please visit the web page mentioned above.
Aug 01 10:14:04 A10F63 remoteit[21980]: Fail to update remote.it configuration with curl command failure.
Aug 01 10:14:04 A10F63 refresh.sh[21947]: Start Services
Aug 01 10:14:04 A10F63 systemd[1]: Reloading.
Aug 01 10:14:06 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 10:14:07 A10F63 systemd[1]: Reloading Remote tcp command service.
Aug 01 10:14:07 A10F63 systemd[1]: Reloaded Remote tcp command service.
Aug 01 10:14:07 A10F63 systemd[1]: Reloading.
Aug 01 10:14:09 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 10:14:09 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Hi, I am running on a platform that uses Linux Debian armv7l. Remoteit was installed from my account, by clicking + then choosing debian linux. I have installed other versions though before this, I installed Linux and raspberry Pi ones but I have deleted them with
sudo apt purge remoteit
Before the restart it always works fine, when I restart or shut down and witch on again the device, it goes offline
this is connected through LAN from a broadband router then it will be deployed in a location where the is a Sim-router connection (always through LAN).
It accepts all traffic coming from either openVPN or others as seen below when running iptables -L
Chain INPUT (policy ACCEPT)
target prot opt source destination
ACCEPT udp -- anywhere anywhere udp dpt:openvpn
ACCEPT all -- anywhere anywhere
Chain FORWARD (policy ACCEPT)
target prot opt source destination
ACCEPT all -- anywhere anywhere
ACCEPT all -- anywhere anywhere
Chain OUTPUT (policy ACCEPT)
target prot opt source destination
when I run ps aux | grep remoteit I find
root 280 0.4 2.7 677284 13796 ? Ssl 09:20 0:06 /home/debian/remoteit.arm-v7-linux run --config /etc/remoteit/config.json
root 342 0.0 0.0 1408 96 ? S 09:20 0:00 /usr/share/remoteit/schannel -f /usr/share/remoteit/schannel.conf -d /var/run/schannel.pid
root 9535 0.3 0.1 1464 900 ? Ss 09:42 0:00 /bin/sh /usr/share/remoteit/refresh.sh boot
root 9603 3.0 0.3 6148 1880 ? S 09:42 0:00 systemctl enable remoteit@null
debian 9624 0.0 0.0 2108 460 pts/0 S+ 09:42 0:00 grep remoteit
and ps aux | grep connected
debian 10995 0.0 0.0 2108 428 pts/0 S+ 09:46 0:00 grep connectd
To give you more info if I missed anything, these are all the running processes when using ps -e
PID TTY TIME CMD
1 ? 00:06:36 systemd
2 ? 00:00:00 kthreadd
3 ? 00:00:00 rcu_gp
4 ? 00:00:00 rcu_par_gp
6 ? 00:00:00 kworker/0:0H-events_highpri
7 ? 00:00:02 kworker/u2:0-events_unbound
8 ? 00:00:00 mm_percpu_wq
9 ? 00:00:03 ksoftirqd/0
10 ? 00:00:08 rcu_preempt
11 ? 00:00:00 rcu_sched
12 ? 00:00:00 rcu_bh
13 ? 00:00:00 migration/0
14 ? 00:00:00 cpuhp/0
15 ? 00:00:00 kdevtmpfs
16 ? 00:00:00 netns
17 ? 00:00:00 rcu_tasks_kthre
19 ? 00:00:00 kauditd
20 ? 00:00:00 oom_reaper
21 ? 00:00:00 writeback
22 ? 00:00:00 kcompactd0
23 ? 00:00:00 crypto
24 ? 00:00:00 kblockd
25 ? 00:00:00 edac-poller
26 ? 00:00:00 watchdogd
27 ? 00:00:00 rpciod
28 ? 00:00:00 kworker/u3:0
29 ? 00:00:00 xprtiod
30 ? 00:00:00 kswapd0
31 ? 00:00:00 nfsiod
61 ? 00:00:00 kpcitest
62 ? 00:00:00 hwrng
64 ? 00:00:00 spi0
65 ? 00:00:00 spi1
67 ? 00:00:00 53500000.aes-en
82 ? 00:00:00 irq/60-4803c000
83 ? 00:00:00 irq/59-4803c000
84 ? 00:00:00 ipv6_addrconf
85 ? 00:00:00 irq/36-4802a000
88 ? 00:00:00 ubi_bgt0d
89 ? 00:00:00 ubifs_bgt0_0
129 ? 00:00:00 cfg80211
135 ? 00:00:00 MOAL_HANG_WORK_
138 ? 00:00:01 systemd-udevd
146 ? 00:00:00 systemd-network
249 ? 00:00:08 systemd-journal
251 ? 00:00:00 systemd-resolve
266 ? 00:00:00 dhclient
269 ? 00:00:00 alsactl
270 ? 00:00:28 pmsrv
273 ? 00:01:11 dbus-daemon
278 ? 00:00:00 cron
280 ? 00:00:07 remoteit.arm-v7
282 ? 00:00:01 rsyslogd
283 ? 00:00:30 systemd-logind
284 ? 00:00:00 ptp0
313 ? 00:00:00 dhcpcd
342 ? 00:00:00 schannel
343 ? 00:00:00 openvpn
366 ? 00:00:12 redis-server
368 tty1 00:00:00 agetty
369 ttyO4 00:00:00 agetty
446 ? 00:00:05 pollux-net
449 ? 00:00:21 pollux-gps
553 ? 00:00:01 pollux-time
564 ? 00:00:00 systemd-timesyn
773 ? 00:00:00 kworker/0:1H-events_highpri
832 ? 00:00:00 sshd
842 ? 00:00:00 sshd
888 ? 00:00:01 systemd
907 ? 00:00:00 (sd-pam)
958 ? 00:00:00 sshd
961 ? 00:00:00 sshd
982 pts/0 00:00:00 bash
984 ? 00:00:00 sftp-server
1050 ? 00:00:01 kworker/0:4-pm
4137 ? 00:00:01 kworker/0:1-rcu_gp
6904 ? 00:00:01 kworker/0:3-pm
8598 ? 00:00:01 kworker/u2:2-events_unbound
9005 ? 00:00:00 kworker/0:2-events_power_efficient
9070 ? 00:00:00 kworker/u2:3-events_unbound
11061 ? 00:00:00 kworker/u2:1-events_unbound
11730 ? 00:00:00 kworker/0:0-events_freezable
12492 ? 00:00:00 refresh.sh
12495 ? 00:00:00 refresh.sh
12498 ? 00:00:00 refresh.sh
12499 ? 00:00:00 curl
12500 pts/0 00:00:00 ps
Looks like you local certificates are not updated, whenever device is restarting remote.it referesh service checks if there any updates available and in your case it is exiting with error and i guess that might be the problem.
try sudo apt-get install ca-certificates
and also sudo apt update && sudo apt upgrade
if the issue is still not resolved, check this topic curl: (60) SSL certificate problem: unable to get local issuer certificate - Stack Overflow
thanks
I have fixed the certificate issue by updating the list of certificates
sudo update-ca-certificates -f
Necertheless the device is still offline, when I run journalctl -e again, I can find:
Aug 01 13:58:05 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 13:58:05 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-null.pid → /run/remoteit-null.pid;
Aug 01 13:58:05 A10F63 systemd[1]: remoteit-refresh.service: Main process exited, code=exited, status=1/FAILURE
Aug 01 13:58:05 A10F63 systemd[1]: remoteit-refresh.service: Failed with result 'exit-code'.
Aug 01 13:58:06 A10F63 systemd[1]: remoteit-refresh.service: Service RestartSec=100ms expired, scheduling restart.
Aug 01 13:58:06 A10F63 systemd[1]: remoteit-refresh.service: Scheduled restart job, restart counter is at 489.
Aug 01 13:58:06 A10F63 systemd[1]: Stopped Remoteit configuration refresh service.
Aug 01 13:58:06 A10F63 systemd[1]: Started Remoteit configuration refresh service.
Aug 01 13:58:09 A10F63 remoteit[5097]: Updating remote.it configuration.
Aug 01 13:58:13 A10F63 refresh.sh[5087]: Start Services
Aug 01 13:58:13 A10F63 systemd[1]: Reloading.
Aug 01 13:58:15 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 13:58:16 A10F63 systemd[1]: Reloading Remote tcp command service.
Aug 01 13:58:16 A10F63 systemd[1]: Reloaded Remote tcp command service.
Aug 01 13:58:16 A10F63 systemd[1]: Reloading.
Aug 01 13:58:18 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 13:58:18 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-a38091a.pid → /run/remoteit-a38091a
Aug 01 13:58:20 A10F63 systemd[1]: Starting Remote tcp connection service a38091a...
Aug 01 13:58:26 A10F63 Connectd[5175]: Connectd Target built Jul 12 2023 at 03:10:55
Aug 01 13:58:26 A10F63 Connectd[5175]: Version 4.18.3.1689131372 - (c)2019 remot3.it, Inc. All Rights Reserved
Aug 01 13:58:26 A10F63 systemd[1]: remoteit@a38091a.service: Can't open PID file /run/remoteit-a38091a.pid (yet?) after start: No such file or directory
Aug 01 13:58:26 A10F63 Connectd[5175]: Starting up as daemon
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: Connectd built Jul 12 2023 at 03:10:55 Now Starting Up
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: Version 4.18.3.1689131372 - (c)2023 remot3.it, Inc. All Rights Reserved
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: Built with arm-linux-gnueabihf-gcc tools ALIGN BCASTER LINUX RESOLVE BIGBUF BACKTRACE NATIVE_MALLOC
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: Raspberry Pi Version
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: Starting up as daemon
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: PID file specified as /var/run/remoteit-a38091a.pid
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: setting web config port to dest_server_port 80
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: init fe state 3
Aug 01 13:58:27 A10F63 remoteit.sh[5175]: primary local ip = 155.245.23.56
Aug 01 13:58:27 A10F63 systemd[1]: Started Remote tcp connection service a38091a.
Aug 01 13:58:26 A10F63 Connectd[5175]: Parent Exited Normally.
Aug 01 13:58:26 A10F63 Connectd[5194]: Begin Startup.
Aug 01 13:58:27 A10F63 Connectd[5195]: Creating pidfile /var/run/remoteit-a38091a.pid with PID 5195
Aug 01 13:58:27 A10F63 Connectd[5195]: Using device uid = 90:00:00:00:00:05:80:92
Aug 01 13:58:27 A10F63 Connectd[5195]: initialize TCP target 127.0.0.1 port 65535
Aug 01 13:58:27 A10F63 Connectd[5195]: 39710> Remot3it Registration Code Provided (checkhash 9b:7d)
Aug 01 13:58:27 A10F63 systemd[1]: remoteit-refresh.service: Succeeded.
Aug 01 13:58:27 A10F63 Connectd[5195]: 39712> sending req auth to 54.218.6.237:5959
Aug 01 13:58:27 A10F63 Connectd[5195]: 39713> Status redirect to 44.239.243.92:5960
Aug 01 13:58:27 A10F63 Connectd[5195]: 39713> sending req auth to 44.239.243.92:5960
Aug 01 13:58:27 A10F63 Connectd[5195]: 39715> NAT type selected at 3 with natmap 2
Aug 01 13:58:27 A10F63 Connectd[5195]: Server Connection changed to state 4
Aug 01 13:58:27 A10F63 Connectd[5195]: Server Connection changed to state 5
Aug 01 13:58:27 A10F63 Connectd[5195]: Connected to server is 44.239.243.92:5960
Aug 01 14:00:45 A10F63 systemd[1]: Started OpenBSD Secure Shell server per-connection daemon (155.245.23.53:60564).
Aug 01 14:00:45 A10F63 sshd[5204]: Accepted password for debian from 155.245.23.53 port 60564 ssh2
Aug 01 14:00:45 A10F63 sshd[5204]: pam_unix(sshd:session): session opened for user debian by (uid=0)
Aug 01 14:00:45 A10F63 systemd-logind[268]: New session 29 of user debian.
Aug 01 14:00:45 A10F63 systemd[1]: Started Session 29 of user debian.
Aug 01 14:00:45 A10F63 systemd[1]: Started OpenBSD Secure Shell server per-connection daemon (155.245.23.53:60565).
Aug 01 14:00:45 A10F63 sshd[5204]: pam_env(sshd:session): Unable to open env file: /etc/default/locale: No such file or directory
Aug 01 14:00:46 A10F63 sshd[5206]: Accepted password for debian from 155.245.23.53 port 60565 ssh2
Aug 01 14:00:46 A10F63 sshd[5206]: pam_unix(sshd:session): session opened for user debian by (uid=0)
Aug 01 14:00:46 A10F63 systemd-logind[268]: New session 30 of user debian.
Aug 01 14:00:46 A10F63 systemd[1]: Started Session 30 of user debian.
Aug 01 14:00:46 A10F63 sshd[5206]: pam_env(sshd:session): Unable to open env file: /etc/default/locale: No such file or directory
lines 944-1001/1001 (END)
Hi @El3oss,
I referred https://support.remote.it/hc/en-us/articles/360051668711-Updating-the-remoteit-or-connectd-packages-using-a-remote-it-SSH-connection and I read
Danger
DO NOT install remoteit over the connectd package. Doing so will result in loss of connectivity if you reboot. To check whether the connectd package is installed, run:
sudo dpkg -s connectd
Did you install remote.it multiple times?
Try removing remote.it and install again?
I have followed the steps to remove it, I have installed it using the + to add a device then selected Linux, it was successfully installed and I was able to connect, but it went offline after restart and did not start again.
So Before restarting running:
ps aux | grep remoteit I got:
root 255 0.3 2.6 677540 13508 ? Ssl 15:46 0:05 /home/debian/remoteit.arm-v7-linux run --config /etc/remoteit/config.json
root 1814 0.1 0.2 1932 1220 ? S 16:03 0:01 /usr/share/remoteit/connectd -d /var/run/remoteit-012002e.pid -e bWF4X2RlcHRoIDM1CmFwcGxpY2F0aW9uX3R5cGUgMjgKcHJveHlfZGVzdF9pcCAxMjcuMC4wLjEKbWFudWZhY3R1cmVfaWQgMApwbGF0Zm9ybV92ZXJzaW9uIDc2OQpwcm94eV9kZXN0X3BvcnQgMjIKVUlEIDkwOjAwOjAwOjAwOjAwOjA1OjgyOkY1CnNlY3JldCAxOUJDQ0ZFMEJBNTJDQjVGOEExNUQwMTlGNzdBMDJGNjgyOTg2NTFCCiMK
root 1860 0.1 0.2 1932 1220 ? S 16:03 0:00 /usr/share/remoteit/connectd -d /var/run/remoteit-2b04782.pid -e bWF4X2RlcHRoIDM1CmFwcGxpY2F0aW9uX3R5cGUgMzUKcHJveHlfZGVzdF9pcCAxMjcuMC4wLjEKbWFudWZhY3R1cmVfaWQgMApwbGF0Zm9ybV92ZXJzaW9uIDc2OQpwcm94eV9kZXN0X3BvcnQgNjU1MzUKYXBwbGljYXRpb25fdHlwZV9vdmVybG9hZCA0MApVSUQgOTA6MDA6MDA6MDA6MDA6MDU6ODI6RjQKc2VjcmV0IDFDODU2NjdCNjk4MERDN0VGRDNEOEFCODY1NjFERTM5NTkwOUVGQjQKIwo=
debian 2020 0.0 0.0 2108 468 pts/0 S+ 16:12 0:00 grep remoteit
Now running journalctl -e
Aug 01 16:15:03 A10F63 systemd[1]: Stopped Remote tcp command service.
Aug 01 16:15:03 A10F63 systemd[1]: Starting Remote tcp command service...
Aug 01 16:15:03 A10F63 schannel[2047]: server_channel_handler built May 4 2021 at 00:37:35
Aug 01 16:15:03 A10F63 schannel[2047]: Version 0.7.0.1620088644 - (c)2019 remot3.it, Inc. All Rights Reserved
Aug 01 16:15:03 A10F63 schannel[2047]: bind
Aug 01 16:15:03 A10F63 schannel[2047]: : Address already in use
Aug 01 16:15:03 A10F63 schannel[2047]: Starting up as daemon
Aug 01 16:15:03 A10F63 systemd[1]: schannel.service: Control process exited, code=exited, status=1/FAILURE
Aug 01 16:15:03 A10F63 systemd[1]: schannel.service: Failed with result 'exit-code'.
Aug 01 16:15:03 A10F63 systemd[1]: Failed to start Remote tcp command service.
running sudo systemctl list-unit-files --state=enabled gives:
PID TTY TIME CMD
1 ? 00:00:25 systemd
2 ? 00:00:00 kthreadd
3 ? 00:00:00 rcu_gp
4 ? 00:00:00 rcu_par_gp
6 ? 00:00:00 kworker/0:0H
8 ? 00:00:00 mm_percpu_wq
9 ? 00:00:00 ksoftirqd/0
10 ? 00:00:00 rcu_preempt
11 ? 00:00:00 rcu_sched
12 ? 00:00:00 rcu_bh
13 ? 00:00:00 migration/0
14 ? 00:00:00 cpuhp/0
15 ? 00:00:00 kdevtmpfs
16 ? 00:00:00 netns
17 ? 00:00:00 rcu_tasks_kthre
18 ? 00:00:02 kworker/0:1-events_power_efficient
19 ? 00:00:00 kauditd
20 ? 00:00:00 oom_reaper
21 ? 00:00:00 writeback
22 ? 00:00:00 kcompactd0
23 ? 00:00:00 crypto
24 ? 00:00:00 kblockd
25 ? 00:00:00 edac-poller
26 ? 00:00:00 watchdogd
27 ? 00:00:00 rpciod
28 ? 00:00:00 kworker/u3:0
29 ? 00:00:00 xprtiod
30 ? 00:00:00 kswapd0
31 ? 00:00:00 nfsiod
61 ? 00:00:00 kpcitest
62 ? 00:00:00 hwrng
63 ? 00:00:00 kworker/u2:1-events_unbound
64 ? 00:00:00 spi0
65 ? 00:00:00 spi1
67 ? 00:00:00 53500000.aes-en
82 ? 00:00:00 irq/60-4803c000
83 ? 00:00:00 irq/59-4803c000
84 ? 00:00:00 ipv6_addrconf
85 ? 00:00:00 irq/36-4802a000
88 ? 00:00:00 ubi_bgt0d
89 ? 00:00:00 ubifs_bgt0_0
129 ? 00:00:00 cfg80211
134 ? 00:00:00 MOAL_HANG_WORK_
138 ? 00:00:00 systemd-udevd
149 ? 00:00:00 systemd-network
243 ? 00:00:00 systemd-resolve
255 ? 00:00:05 remoteit.arm-v7
257 ? 00:00:26 pmsrv
262 ? 00:00:00 rsyslogd
266 ? 00:00:00 alsactl
271 ? 00:00:00 cron
275 ? 00:00:03 dbus-daemon
276 ? 00:00:01 systemd-logind
279 ? 00:00:00 dhclient
302 ? 00:00:00 dhcpcd
310 ? 00:00:00 ptp0
361 ? 00:00:00 redis-server
368 ? 00:00:02 systemd-journal
370 ? 00:00:00 openvpn
440 ttyO4 00:00:00 agetty
446 tty1 00:00:00 agetty
565 ? 00:00:00 ntpd
567 ? 00:00:00 sshd
569 ? 00:00:00 sshd
572 ? 00:00:00 systemd
573 ? 00:00:00 (sd-pam)
586 ? 00:00:00 sshd
587 ? 00:00:00 sshd
588 pts/0 00:00:00 bash
589 ? 00:00:00 sftp-server
1276 ? 00:00:01 kworker/0:0-events_freezable
1286 ? 00:00:00 kworker/0:2-cgroup_destroy
1814 ? 00:00:00 connectd
1836 ? 00:00:00 kworker/0:3-memcg_kmem_cache
1860 ? 00:00:00 connectd
1861 ? 00:00:00 kworker/u2:0-events_unbound
1926 ? 00:00:00 kworker/0:4-events_power_efficient
1968 ? 00:00:00 kworker/0:5
2009 pts/0 00:00:00 ps
after restart the device goes offline and I get:
running: ps aux | grep remoteit:
grep: I: No such file or directory
grep: got: No such file or directory
journalctl -e
Aug 01 16:23:21 A10F63 systemd[1]: remoteit@2b04782.service: Succeeded.
Aug 01 16:23:21 A10F63 systemd[1]: Stopped Remote tcp connection service 2b04782.
Aug 01 16:23:21 A10F63 systemd[1]: Reloaded Remote tcp command service.
Aug 01 16:23:22 A10F63 systemd[1]: Reached target Multi-User System.
Aug 01 16:23:22 A10F63 systemd[1]: Reached target Graphical Interface.
Aug 01 16:23:22 A10F63 systemd[1]: Starting Update UTMP about System Runlevel Changes...
Aug 01 16:23:22 A10F63 systemd[1]: systemd-update-utmp-runlevel.service: Succeeded.
Aug 01 16:23:22 A10F63 systemd[1]: Started Update UTMP about System Runlevel Changes.
Aug 01 16:23:22 A10F63 systemd[1]: Reloading.
Aug 01 16:23:24 A10F63 systemd[1]: /usr/lib/systemd/system/schannel.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/schannel.pid → /run/schannel.pid; please upda
Aug 01 16:23:24 A10F63 systemd[1]: /usr/lib/systemd/system/remoteit@.service:7: PIDFile= references path below legacy directory /var/run/, updating /var/run/remoteit-d9eb5a5.pid → /run/remoteit-d9eb5a5
Aug 01 16:23:26 A10F63 systemd[1]: Starting Remote tcp connection service d9eb5a5...
Aug 01 16:23:27 A10F63 systemd[1]: logrotate.service: Succeeded.
Aug 01 16:23:27 A10F63 systemd[1]: Started Rotate log files.
Aug 01 16:23:33 A10F63 Connectd[770]: Connectd Target built Jul 12 2023 at 03:10:55
Aug 01 16:23:33 A10F63 Connectd[770]: Version 4.18.3.1689131372 - (c)2019 remot3.it, Inc. All Rights Reserved
Aug 01 16:23:33 A10F63 systemd[1]: remoteit@d9eb5a5.service: Can't open PID file /run/remoteit-d9eb5a5.pid (yet?) after start: No such file or directory
Aug 01 16:23:33 A10F63 Connectd[770]: Starting up as daemon
Aug 01 16:23:33 A10F63 remoteit.sh[770]: Connectd built Jul 12 2023 at 03:10:55 Now Starting Up
Aug 01 16:23:33 A10F63 remoteit.sh[770]: Version 4.18.3.1689131372 - (c)2023 remot3.it, Inc. All Rights Reserved
Aug 01 16:23:33 A10F63 remoteit.sh[770]: Built with arm-linux-gnueabihf-gcc tools ALIGN BCASTER LINUX RESOLVE BIGBUF BACKTRACE NATIVE_MALLOC
Aug 01 16:23:33 A10F63 remoteit.sh[770]: Raspberry Pi Version
Aug 01 16:23:33 A10F63 remoteit.sh[770]: Starting up as daemon
Aug 01 16:23:33 A10F63 remoteit.sh[770]: PID file specified as /var/run/remoteit-d9eb5a5.pid
Aug 01 16:23:33 A10F63 remoteit.sh[770]: setting web config port to dest_server_port 80
Aug 01 16:23:33 A10F63 remoteit.sh[770]: init fe state 1
Aug 01 16:23:33 A10F63 remoteit.sh[770]: primary local ip = 155.245.23.56
Aug 01 16:23:33 A10F63 Connectd[770]: Parent Exited Normally.
Aug 01 16:23:33 A10F63 systemd[1]: Started Remote tcp connection service d9eb5a5.
Aug 01 16:23:33 A10F63 Connectd[792]: Begin Startup.
Aug 01 16:23:33 A10F63 Connectd[793]: Creating pidfile /var/run/remoteit-d9eb5a5.pid with PID 793
Aug 01 16:23:33 A10F63 Connectd[793]: Using device uid = 90:00:00:00:00:05:83:5d
Aug 01 16:23:33 A10F63 Connectd[793]: initialize TCP target 127.0.0.1 port 65535
Aug 01 16:23:33 A10F63 Connectd[793]: 61241> Remot3it Registration Code Provided (checkhash 1f:32)
Aug 01 16:23:33 A10F63 systemd[1]: remoteit-refresh.service: Succeeded.
Aug 01 16:23:34 A10F63 Connectd[793]: 61251> sending req auth to 54.218.6.237:5959
Aug 01 16:23:34 A10F63 Connectd[793]: 61252> Status redirect to 44.240.35.27:5960
Aug 01 16:23:34 A10F63 Connectd[793]: 61252> sending req auth to 44.240.35.27:5960
Aug 01 16:23:35 A10F63 Connectd[793]: 61254> NAT type selected at 3 with natmap 2
Aug 01 16:23:35 A10F63 Connectd[793]: Server Connection changed to state 4
Aug 01 16:23:35 A10F63 Connectd[793]: Server Connection changed to state 5
Aug 01 16:23:35 A10F63 Connectd[793]: Connected to server is 44.240.35.27:5960
Aug 01 16:23:56 A10F63 systemd[1]: apt-daily.service: Succeeded.
Aug 01 16:23:56 A10F63 systemd[1]: Started Daily apt download activities.
Aug 01 16:23:56 A10F63 systemd[1]: Starting Daily apt upgrade and clean activities...
Aug 01 16:24:30 A10F63 systemd[1]: apt-daily-upgrade.service: Succeeded.
Aug 01 16:24:30 A10F63 systemd[1]: Started Daily apt upgrade and clean activities.
Aug 01 16:24:30 A10F63 systemd[1]: Startup finished in 3.725s (kernel) + 1min 57.829s (userspace) = 2min 1.555s.
Aug 01 16:28:29 A10F63 systemd[1]: Started OpenBSD Secure Shell server per-connection daemon (155.245.23.53:49167).
Aug 01 16:28:29 A10F63 sshd[897]: Accepted password for debian from 155.245.23.53 port 49167 ssh2
Aug 01 16:28:29 A10F63 sshd[897]: pam_unix(sshd:session): session opened for user debian by (uid=0)
Aug 01 16:28:29 A10F63 systemd-logind[269]: New session 4 of user debian.
Aug 01 16:28:29 A10F63 systemd[1]: Started Session 4 of user debian.
Aug 01 16:28:29 A10F63 systemd[1]: Started OpenBSD Secure Shell server per-connection daemon (155.245.23.53:49168).
Aug 01 16:28:30 A10F63 sshd[899]: Accepted password for debian from 155.245.23.53 port 49168 ssh2
Aug 01 16:28:30 A10F63 sshd[899]: pam_unix(sshd:session): session opened for user debian by (uid=0)
Aug 01 16:28:30 A10F63 systemd-logind[269]: New session 5 of user debian.
Aug 01 16:28:30 A10F63 systemd[1]: Started Session 5 of user debian.
Now sudo systemctl list-unit-files --state=enabled gives: (no change)
0 unit files listed.
debian@A10F63:~$ sudo systemctl list-unit-files --state=enabled
UNIT FILE STATE
tmp.mount enabled
autovt@.service enabled
bluetooth.service enabled
checklock.service enabled
cron.service enabled
dbus-org.bluez.service enabled
dbus-org.freedesktop.network1.service enabled
dbus-org.freedesktop.resolve1.service enabled
dbus-org.freedesktop.timesync1.service enabled
dhcpcd.service enabled
generic-board-startup.service enabled
getty@.service enabled
ifupdown-wait-online.service enabled
iptables-openvpn.service enabled
it.remote.cli.service enabled
networking.service enabled
ntp.service enabled
openvpn.service enabled
pmsrv.service enabled
redis-server.service enabled
redis.service enabled
remoteit-refresh.service enabled
rsync.service enabled
rsyslog.service enabled
schannel.service enabled
ssh.service enabled
sshd.service enabled
syslog.service enabled
system_maintenance.service enabled
systemd-boot-check-no-failures.service enabled
systemd-networkd-wait-online.service enabled
systemd-networkd.service enabled
systemd-resolved.service enabled
systemd-timesyncd.service enabled
ufw.service enabled
pcscd.socket enabled
ssh.socket enabled
systemd-networkd.socket enabled
ctrl-alt-del.target enabled
reboot.target enabled
remote-cryptsetup.target enabled
remote-fs.target enabled
runlevel6.target enabled
apt-daily-upgrade.timer enabled
apt-daily.timer enabled
fstrim.timer enabled
logrotate.timer enabled
Isnt,t that remoteit is not running at start since ps aux | grep remoteit found nothing after restart?
Ps: running remoteit status gives -bash: remoteit: command not found
I think there is some confusion over what is installed.
Did you install the Remote.It CLI as well? It is not compatible with the Remote.It device package. The CLI is what responds to the remoteit commands.
Can you look to see if you have a /etc/remoteit/config.json file? Please send the contents in a private message to me.
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Ok these have been sent to you on PM
Here is the recap of the issue. Both CLI and device package were installed on this device. They are not compatible to run at the same time and caused process errors. Solution was to uninstall the CLI by finding the binary and running the uninstall command on it. Then re-install the device package.
Originally the device had CLI installed by another user. It had been working correctly for some time, then after one reboot it didn’t come back online again. It is suspected that the device which is lower powered and had some issues with restarts/network at one point, CLI stopped trying to connect the Remote.It servers for presence even though it was running.
Then the device package was installed on top of this, which would allow the device to be online for a period of time, but because both CLI and device package were installed. Then when a reboot occurred, CLI would start up first and wipe out the config file, but it wouldn’t update the config because the machine identity didn’t match.
We had to uninstall the CLI (which wasn’t needed in this case because an outbound connection via Remote.It was not needed, only inbound). Then we removed the Remote.It device package using apt purge remoteit. Then we re-installed the device package.
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After a zoom session with the great remoteit team, turned out that a version of remoteit Cli was also installed there. I was deleting the device remoteit version but the CLI one was always there so when i rebooted the device, the device remoteit and the CLI were conflicting with each other which prevented the session from starting. Many thanks to Brenda and her colleague