Help, VNC connection on my Raspberry Pi doesn't work

Troubleshooting
1

If you are getting a message:
“Remote.It connected, but there is no service running on the remote machine.”
This means that Remote.It was able to make the connection to the device, but couldn’t make the connection to the VNC service.

Check the following:

  • If you are not using the Raspberry Pi OS, you need to install VNC software. Choose a VNC server and install one.
  • Did you enable VNC on your Raspberry Pi? It is not enabled by default. You will need to refer to the documentation for your OS for instructions
  • Is the service running and running on the port you configured in Remote.It? Run the following command from the terminal on your Raspberry Pi. curl -v telnet://127.0.0.1:5900 or replace 5900 with the port you have set in Remote.It. If you get a timeout, then the server is either not running or not listening on the port. Refer to your VNC documentation software.