VNC worked once, now can't start

I made a VNC service for a Raspberry Pi and I successfully connected once but now the service fails to start with a 403 status code. Any help is appreciated.
Edit: Now service is stuck on Offline

Please send an e-mail to so that we can look into your account.

Do you have any other services installed on this device?

If you have an active SSH connection, please use that to get to a console, then run:

sudo netstat -lpn | grep tcp
ps ax | grep connectd | wc -l

What do you get?