VNC worked once, now can't start

I made a VNC service for a Raspberry Pi and I successfully connected once but now the service fails to start with a 403 status code. Any help is appreciated.
Edit: Now service is stuck on Offline

Please send an e-mail to support@remote.it so that we can look into your account.

Do you have any other services installed on this device?

If you have an active SSH connection, please use that to get to a console, then run:

sudo netstat -lpn | grep tcp
ps ax | grep connectd | wc -l

What do you get?