Love this tool. But I have a question about how the device registers/connects to the service.
I set up a RPi locally and was able to register and connect to it. Super Easy!
I sent it to my partners 1000km away for installation. They plugged it in at their office to test. I thought it wasn’t working, we waited for a long time and the device never showed online in my desktop client. Then a few hours later I walk by and the desktop client shows it is online and I was able to connect to it fine.
Now they have installed it in the field. It is behind a cellular connection in the field and I have been waiting for about an hour and the desktop client still does not show it online.
Is there something I am missing here? Did I not configure the device/service correctly?
If it worked initially then it was set up properly most likely. Please send an e-mail to support@remote.it and I will send you information about firewall setup required to allow remote.it to work properly.