Error when setting up remote access

Troubleshooting
1

Hello, I am getting the following error message when trying to set up remote access:

Error: Command failed: “C:\Program Files\remoteit-bin\remoteit.exe” -j --manufacture-id 33280 setup --name “TheoPC” && “C:\Program Files\remoteit-bin\remoteit.exe” -j --manufacture-id 33280 add --name “Minecraft Server” --port 25565 --type 1 --hostname 127.0.0.1 {“status”:1,“details”:[“CONTOL-ENDPOINT-CLIENT: can’t request operation, details Non-reachable end point”]}

Let me know if any more information is needed for the troubleshoot!
Kind regards, Theo

2

Hi Louzis,

This appears to be an issue in the Windows installer affecting some users. We expect to have a new release by early next week to resolve this. Sorry about the trouble.

3

Has this been fixed yet? I am getting the same error while trying to use remote.it and just wondering whether the release fixed this issue.

4

Our latest desktop release just came out. Please download from the appropriate link below. If you continue to face any issue, you can get the fastest response by sending an e-mail to support@remote.it.

MacOS: https://downloads.remote.it/desktop/v2.7.0/remoteit-installer.dmg
Windows 32 and 64: https://downloads.remote.it/desktop/v2.7.0/remoteit-installer.exe