Installing updates seems quite bizarre

Troubleshooting
1

I have just been through the exercise of updating to 3.12.2 of my little starter system (1 x RDP to AWS EC2 and 2 x VNC to PCs behind Starlink)

When I started the update I got confronted by the message:

Restarting while connected over a remote.it connection will cause the connection to be permanently lost.

To actually do the update I had to:

  1. access the AWS EC2 via RDP outside of remoteit
  2. access the VNC PCs directly (i.e. not via Starlink)

Fortunately at this stage everything is still under development and close at hand.

But what happens when the VNC PCs are installed and in another state?

How will I do updates then?

2

Can you contact us via support@remote.it? We can look into how to solve this issue for you. Realistically you shouldn’t need to install updates on the remote computer if you are not using it to make connections to something else.

3

Sorry, have been buried in other things.

My remote devices are:

  1. an AWS EC2 instance - I’ve worked out how to update this by reverting to direct RDP, doing the update then killing the direct RDP.
  2. 2 Windows 10 PCs that I communicate with via VNC over Remoteit - are you saying I should never need to update these PCs?

Thanks for any guidance…

4

If your Windows computers are only going to need to support inbound Remote.It connections and not make connections to other computers, you do not need to update Remote.It software unless you want newer features which are not present in your version.
You can turn off the auto-upgrade on your Windows computers and then update manually at a point in the future where you want to take advantage of new features.
I cannot speak to any other software on your computers.