My windows app dosnt seem to be working correctly, if i try to uninstall it it freezes halfway through. Likewise if i try to re install it, it freezes halfway through. I cannot connect to my devices from it although they show but i can if i go through the remote it website?
When I connect to a working device and try any of my connections they just sit there saying connecting. If I connect through the website instead everything works fine. The version on my laptop is 3.6, as I said it will neither uninstall or re install.
You may be having an issue because you have not upgraded your Windows Application in a long time. We are currently on 3.15.18.
When you uninstall it may not be completing all of the necessary removals.
If you can quit the Remote.It application, then open a command prompt as administrator:
Click the Start button, type “cmd” or “Command Prompt” into the search bar, then right-click “Command Prompt” and select “Run as Administrator.”
Please run the following command
This may take a moment to complete. If there are no errors, then you can delete the remote.it application from your programs.
So i tried uninstalling the desktop app from the command line as you suggested but nothing seems to happen and it does not uninstall. I made sure it wasn’t running and even tried turning my antivirus off but still cannot uninstall it?